Visa
All of my work is under NDA, but! I’d love to talk about what my takeaways and what I learned from a high level.
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Before getting started, I want to say I’m grateful for my team with teaching me what it means to care for each other, be there for each other, and most importantly how to have fun while doing great work.
Role
UX Design Intern
Location
San Francisco
Time
Summer 2019
Overview
I focused on discussing with key stakeholders in creating 30+ high fidelity screens for risk management enterprise software. I also conducted remote primary user research in the United Kingdom space to inform building new technologies for Visa’s mobile portals related to payment services.
What I Learned
1
How to use a design system! This was interesting as through finding the intersection behind your idea and an existing component taught me desirability vs feasibility.
2
When presenting new designs, learning how to communicate the rationale to non-designers showed the importance of talking to different stakeholders.
3
To communicate mistakes and blockers to your teammates as soon as possible.
I learned that your team is there to support you and it helps being open with others.
Retrospect
In my 11 week internship, I learned for the first time what it meant to design with real world application, especially on a global scale.
My first week I questioned, “What could I possibly know about Financial Technology?”
With a deep dive project focused in building a risk management enterprise platform I quickly familiarized myself in the constraints of balancing the business’s, user’s, and designer’s wants and needs but also the complexities of Financial Technology.
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I led remote user tests, created market competitive analysis, and worked end-to-end on designing key screens & prototypes for enterprise software.
Besides hard skills, I also learned what it means to defend your design decisions, expressing shared ownership and supporting your teammates, and most importantly being very inclusive to everyone’s idea cause this often spurred new design ideas in the face of stagnation.
My Team + Thank You(s)
Now here’s the best part (at least in my opinion).
As you can probably tell at this point I’m incredibly thankful for my team. I learned so much this summer and it was primarily because my team gave me a platform to comfortably express my ideas, designs, and most importantly allow me to just be myself.
Thank you, Olivia, Jaesung, Jane, Chico, Pallavi, Ellen, Raj, and Yo!
